Customer support


Our team answer your questions and offer you personalized suggestions for a successful stay in Rennes.

Book your included offers with the online chat

To book an offer included in your Citypass or in the event of a problem encountered with the use of your Citypass, you can contact our stay advisers via the online chat.

This free service is accessible during the opening hours of the Tourist Office and allows you to chat directly with our teams. To access it, click on the icon at the bottom left of this page. In order to identify yourself, you will be asked for your Citypass QR number (which can be consulted in your Rennes Citypass application) during the conversation.

A complete F.A.Q to help you

Because choosing the Rennes Citypass means opting for a complete and transparent offer, we have chosen to publish the list of all the questions we are asked. You will definitely find the answer you are looking for!

A dedicated phone number


In order to reduce your waiting time, we advise you to ask us your questions via the online chat. However, you can also reach us by phone during the opening hours of the Tourist Office (service €0.20/min + price of a call).

Come to us to encounter !

We advise you and answer all your questions during the opening hours of the Tourist Office, accessible at the following address:

Destination Rennes – Office de Tourisme

1 rue Saint-Malo | 35000 RENNES

Frac de Bretagne
Ecomusée de la Bintinais